Berlin
Team Lead Customer Support (m/f/d)
externe stelle · quelle: Ashby Job Board · zuletzt geprüft 2.11.2026
Fakten zur Stelle
- Seniorität
- Lead
- Orte
- Berlin
der job in 20 sekunden
Team Lead Customer Support
Pliant sucht Team Lead Customer Support in Berlin, hybrid. In der Rolle beantwortest du Anfragen von Kund:innen per Telefon, E-Mail oder Chat. Fachlicher Schwerpunkt: Payments & Zahlungsverkehr und Buchhaltung, Controlling & Spend-Management.
Wen sucht Pliant wirklich?
Gesucht wird eine Person mit fundierter Erfahrung im Kundenservice. Zendesk und HubSpot sind ein Plus.
Kernaufgaben
- 01As Team Lead Customer Support (m/f/d), you'll lead our team of customer support specialists and take real ownership of how customer support runs at Pliant.
- 02You'll stay close to the work: you'll handle escalated cases yourself, coach your team and make sure every customer gets fast, accurate and friendly support.
- 03You'll also act as deputy to our Head of Customer Support, so you'll step into wider responsibilities, make decisions independently and represent the team…
- 04This is a great opportunity for someone ready to take the next step in their leadership career at a fast-growing fintech.
- 05This role can be based in either Berlin, London or New York.
- 06Act as deputy to the Head of Customer Support taking full ownership of the team and its priorities when needed.
Was du mitbringen solltest
Optional
- Zendesk
- HubSpot
Rollenprofil
Kundenservice · Customer Success & Support
aus dem Stellentitel
- Führung
- Teamleitung mit Personalverantwortung
- Markt
- B2B (Geschäftskund:innen)
- Gebiet
- Europa
Worauf es bei der Erfahrung ankommt
- Wunsch: mindestens 2 Jahre Erfahrung in Customer Success oder Support mit Payments & ZahlungsverkehrGenau diese Spezialisierung
„Experience: 5 to 7 years in customer service or customer operations, including at least 2 years leading a team, ideally in fintech, payments or financial services“
Softwaredomänen
- Payments & Zahlungsverkehrbestätigt
- Buchhaltung, Controlling & Spend-Managementbestätigt
Auch interessant für
- · Account Manager
- · Support-Spezialist:innen
- · Implementation Consultants
- · Fachkräfte mit Erfahrung in verwandten Bereichen wie Core Banking & Banking-Plattformen und E-Commerce-Plattformen
belege aus der stellenanzeige anzeigen
- As Team Lead Customer Support (m/f/d), you'll lead our team of customer support specialists and take real ownership of how customer support runs at Pliant.
„As Team Lead Customer Support (m/f/d), you'll lead our team of customer support specialists and take real ownership of how customer support runs at Pliant.“
- You'll stay close to the work: you'll handle escalated cases yourself, coach your team and make sure every customer gets fast, accurate and friendly support.
„You'll stay close to the work: you'll handle escalated cases yourself, coach your team and make sure every customer gets fast, accurate and friendly support.“
- You'll also act as deputy to our Head of Customer Support, so you'll step into wider responsibilities, make decisions independently and represent the team…
„You'll also act as deputy to our Head of Customer Support, so you'll step into wider responsibilities, make decisions independently and represent the team across the business.“
- This is a great opportunity for someone ready to take the next step in their leadership career at a fast-growing fintech.
„This is a great opportunity for someone ready to take the next step in their leadership career at a fast-growing fintech.“
- This role can be based in either Berlin, London or New York.
„This role can be based in either Berlin, London or New York.“
- Act as deputy to the Head of Customer Support taking full ownership of the team and its priorities when needed.
„Act as deputy to the Head of Customer Support taking full ownership of the team and its priorities when needed.“
- Führung: Teamleitung mit Personalverantwortung
„Team Lead Customer Support (m/f/d)“
- Markt: B2B (Geschäftskund:innen)
„Pliant is a modular B2B payments platform that combines commercial card issuing, payment accounts, FX, and spend management in one system - adapting to existing setups rather than requiring customers to replace them“
- Gebiet: Europa
„Founded in 2020 and headquartered in Berlin, Pliant serves 5,000+ businesses and 40+ partners across Europe and the United States“
aufgaben
Berufsfelder
- Support
anforderungen
Fähigkeiten
- Zendesk (optional)
- HubSpot (optional)
originalanzeige
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Über Pliant
Für Pliant liegen keine verifizierten Texte der freigegebenen Firmenwebsite vor. Ein belegtes Profil zu Produkten, Zielkunden und Softwaredomänen kann deshalb derzeit nicht erstellt werden.
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