Berlin
Vendor Operations Performance Analyst
externe stelle · quelle: Greenhouse Job Board · zuletzt geprüft 27.10.2026
Fakten zur Stelle
- Orte
- Berlin
- Anstellungsart
- Vollzeit
der job in 20 sekunden
Vendor Operations Performance Analyst
SumUp sucht Vendor Operations Performance Analyst in Berlin. In der Rolle steuerst du Projekte und Teams zum Ziel. Eckdaten: agil. Gefragt sind vor allem SQL, Salesforce und Zendesk. Fachlicher Schwerpunkt: Payments & Zahlungsverkehr und CRM & Vertriebssoftware.
Wen sucht SumUp wirklich?
Gesucht wird eine Person mit Erfahrung in Projekt- & Programmmanagement, die SQL, Salesforce, Zendesk und Tableau sicher beherrscht.
Kernaufgaben
- 01Track productivity and efficiency KPIs across all outsourcing partners, spot deviations early, and push for corrective action before issues escalate
- 02Investigate the root causes behind performance dips, such as productivity drops, rising backlogs, or slipping schedule adherence, and turn findings into…
- 03Build onboarding and readiness processes so new agents reach full productivity quickly across all partner sites
- 04Design and roll out process and tooling improvements in partnership with Business Architecture, Enablement, Change Management, CRM, and Data/BI teams
- 05Prepare data driven agendas for vendor business reviews, track agreed actions, and escalate when partners fall short of targets
- 06Support vendor negotiations with performance analysis and scenario modelling to improve cost per interaction
Was du mitbringen solltest
Gefordert
- SQL
- Salesforce
- Zendesk
- Tableau
- Looker
Rollenprofil
Projekt- & Programmmanagement
aus der Abteilung abgeleitet
- Projektmethode
- agil (Scrum, Kanban)
- Projektart
- Transformation & Organisation
Softwaredomänen
- Payments & Zahlungsverkehrbestätigt
- CRM & Vertriebssoftwarebestätigt
- Core Banking & Banking-Plattformenaus Firmenkontext abgeleitet
- E-Commerce-Plattformenaus Firmenkontext abgeleitet
Auch interessant für
- · Product Owner
- · Teamleiter:innen aus Softwareprojekten
- · Consultants mit Projektverantwortung
- · Fachkräfte mit Erfahrung in verwandten Bereichen wie Core Banking & Banking-Plattformen und E-Commerce-Plattformen
belege aus der stellenanzeige anzeigen
- Anstellungsart: Vollzeit
„Employment type: Full-time, permanent“
- Track productivity and efficiency KPIs across all outsourcing partners, spot deviations early, and push for corrective action before issues escalate
„Track productivity and efficiency KPIs across all outsourcing partners, spot deviations early, and push for corrective action before issues escalate“
- Investigate the root causes behind performance dips, such as productivity drops, rising backlogs, or slipping schedule adherence, and turn findings into…
„Investigate the root causes behind performance dips, such as productivity drops, rising backlogs, or slipping schedule adherence, and turn findings into clear, prioritised improvement plans with the workforce management team“
- Build onboarding and readiness processes so new agents reach full productivity quickly across all partner sites
„Build onboarding and readiness processes so new agents reach full productivity quickly across all partner sites“
- Design and roll out process and tooling improvements in partnership with Business Architecture, Enablement, Change Management, CRM, and Data/BI teams
„Design and roll out process and tooling improvements in partnership with Business Architecture, Enablement, Change Management, CRM, and Data/BI teams“
- Prepare data driven agendas for vendor business reviews, track agreed actions, and escalate when partners fall short of targets
„Prepare data driven agendas for vendor business reviews, track agreed actions, and escalate when partners fall short of targets“
- Support vendor negotiations with performance analysis and scenario modelling to improve cost per interaction
„Support vendor negotiations with performance analysis and scenario modelling to improve cost per interaction“
- Pflicht: SQL
„Working knowledge of SQL and experience with CRM or BI platforms (such as Salesforce, Zendesk, Tableau, or Looker) to pull data independently and build operational performance reports“
- Pflicht: Salesforce
„Working knowledge of SQL and experience with CRM or BI platforms (such as Salesforce, Zendesk, Tableau, or Looker) to pull data independently and build operational performance reports“
- Pflicht: Zendesk
„Working knowledge of SQL and experience with CRM or BI platforms (such as Salesforce, Zendesk, Tableau, or Looker) to pull data independently and build operational performance reports“
- Pflicht: Tableau
„Working knowledge of SQL and experience with CRM or BI platforms (such as Salesforce, Zendesk, Tableau, or Looker) to pull data independently and build operational performance reports“
- Pflicht: Looker
„Working knowledge of SQL and experience with CRM or BI platforms (such as Salesforce, Zendesk, Tableau, or Looker) to pull data independently and build operational performance reports“
- Projektmethode: agil (Scrum, Kanban)
„We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth“
- Projektart: Transformation & Organisation
„Design and roll out process and tooling improvements in partnership with Business Architecture, Enablement, Change Management, CRM, and Data/BI teams“
aufgaben
Berufsfelder
- IT-Projektmanagement
anforderungen
Fähigkeiten
- SQL
- Salesforce
- Zendesk
- Tableau
- Looker
originalanzeige
Die vollständige Beschreibung findest du in der Originalanzeige. Oben siehst du unsere eigene Analyse der Stelle.
Über SumUp
SumUp entwickelt Kartenterminals und Software für Zahlungen, Geschäftskonten und Onlineverkauf für kleine Händler und Kleinstunternehmen. Das Angebot reicht von Tap to Pay bis zum Onlineshop und wird laut Website von über vier Millionen Unternehmen genutzt.
Mehr über SumUp